04 — Client Relationships
Handling clients after the first contact: following up, recovering from mistakes, managing waits, and ending relationships.
SourceUpdated 22 Aug 2026
04 — Client Relationships
Handling clients after the first contact: following up, recovering from mistakes, managing waits, and ending relationships.
| Video | Focus |
|---|---|
| Why Your Follow-Up Might Be Driving Clients Away | Reactance — and the correct follow-up script |
| Why a silent client is worse than a furious one | Trust asymmetry; competence signaling |
| What to tell a client when you can't fit them in | Managing a wait; foot-in-the-door |
| When to fire a client | Ending on fit, never on behaviour |
| Why clients stop buying without complaining | Luxury fatigue; silent attrition |
| The Myth of Loyalty | Loyalty is rented, not owned |
Topic syntheses:
- silence-and-recovery.md — reading silence, and repairing trust
- scripts.md — every verbatim script on the channel, in one place